Shipping & Returns
Should you find any item not to your desire then simply email us (email@example.com) within 30 days after delivery of your watch, and your purchase will be refunded in full or exchanged, whichever you request. We guarantee you a smooth, no hassle returns procedure if you change your mind on the item.
How much does shipping cost?
Standard shipping to our selected areas is always free!
When will my order arrive?
We work to fulfill our orders as promptly as possible. Our warehouses begin processing your order within 1-3 business days after it is submitted.
Select watches are dispatched from our warehouse in China (this allows us to offer you competitive pricing on these watches), so delivery may take 5-10 working days depending on your location.
Keep in mind that packages aren’t transported over weekends or local public holidays.
Please note that our expected time frames are estimates and can vary due to factors outside of Bolouga’s, and the courier’s control.
Unfortunately, due to shipping exemptions, if your country is not available in our checkout we are unable to ship there at this time.
We also cannot ship directly to APO/FPO, PO BOX or Parcel locker addresses. Since we cannot track packages after their arrival at these drop-off points, we are reluctant to make shipments that may be misdirected or lost.
Will I be able to track my order?
Yes! You will receive a tracking number once your order has been dispatched from our warehouse.
What if my watch gets damaged during delivery?
Please carefully examine your package as soon as it arrives. If any of your ordered products are damaged (whether visible or hidden) during transport, please report the damage to the carrier within 7 days. Transportation damage must also be reported to Bolouga within 7 days of receiving your order.
From where are orders shipped?
All of the orders are being shipped either from our UK warehouse, or China warehouse, depending on location of the ordered items.
Will I have to pay international taxes and duties?
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.
Bolouga cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.
Should you order items from us that are shipped from different locations (i.e. one item shipped from our UK warehouse and one item from our China warehouse), we will fulfil these orders separately to ensure you get each item as quickly as possible.